Terms & Conditions
 

The owner and operator of this e-commerce site (www.officeworx.co.uk) is:


Officeworx Ltd
Units 9 & 10, Croft Street
Leckhampton
Cheltenham
Gloucestershire
GL53 0ED
Registered in England and Wales No. 03336453
VAT Registration No. 326 3565 57
Telephone: 01242 584901
Fax: 01242 224998
E-mail: customer.services@officeworx.co.uk


Order Process:


By placing an order on our website you are making an offer to purchase the goods we sell. Officeworx Ltd will send an order confirmation upon receipt of your order and payment. This is merely a confirmation that we have received your offer to purchase and is not acceptance of your order. At this point we may accept or refuse your offer to purchase and you will be notified either way.
If your order is accepted we will despatch the goods and you will be notified. If your order is refused we will contact you by telephone or e-mail to explain the reasons behind our decision and to arrange for a full refund to take place.


Prices:


All prices displayed on our website are correct at time of being published and we reserve the right to amend them at any time. All prices displayed are exclusive of VAT at the current rate.


Payments:


All payments taken online through our website are handled by Sage Pay. Sage Pay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved.


Sage Pay were audited by an independent third party company, Trustwave, who are an official Visa Qualified Security Assessor. Their approval status can be viewed on the Visa website at the following link:
http://www.visaeurope.com/documents/ais/pci_dss_compliant_service_providers.pdf?140409
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and they ensure that your details cannot be accessed by a third party. For more information on the security standards employed by Sage Pay, please visit the security overview section of their website (www.sagepay.com).


Delivery:


We deliver free of charge within most of mainland UK if your order value is £75 or more (excluding VAT). A small fee of £5.95 excluding VAT (£7.14 including VAT) will be charged for orders under £75 (excluding VAT). 


Certain areas of the UK are outside our standard delivery area and delivery will be charged at a special rate. These areas include, but are not limited to, Northern Ireland, the Highlands of Scotland, the Hebrides, Shetland Islands, Orkney Islands, Channel Islands, Scilly Islands and Isle of Man. Please contact us for delivery charges to these areas before placing your order. We do not deliver outside the UK.


Delivery will be made to one specified address and a signature will be required. If no-one is available to sign for your goods, a card will be left with details on how to collect your goods and the goods will be returned to the carrier’s depot. The carrier may, at their discretion, make another delivery attempt but otherwise your goods will need to be collected from their depot and it will be your responsibility to do so.
When signing for goods it is your responsibility to check that the number of parcels, packages, boxes or envelopes agrees with the consignment details on the delivery note. If there are any discrepancies please notify us immediately. We cannot be held responsible for any missing parcels after you have signed to confirm receipt. 


Delivery is usually made between 08.00 and 18.00 the next working day. We cannot specify an exact time of delivery and cannot be held responsible for any expenses incurred as a result of late or non-delivery of goods.


Returns:


In the unlikely event that your goods are damaged please contact us as soon as possible and at the latest within three working days. Damaged or faulty goods will be replaced free of charge.
We are normally able to accept unwanted items for return provided you contact us within seven days of receipt of the order. Unwanted items must be returned to us at your expense to the address we provide. Goods must be returned in their full original packaging and must be in a saleable condition. We will be unable to credit or refund items that have been opened or have had manufacturers seals broken. Please do not write directly on any packaging that is part of the original product, all returns labels should be affixed to the exterior packaging. We regret that items of food and drink cannot be returned for health and safety reasons.


Please Note: No item can be returned for whatever reason unless a valid RMA number has been issued and is clearly displayed on the returns label. We also reserve the right to charge a restocking fee for items that have been correctly supplied by us.


Items that fail or break during the manufacturer’s warranty period will be replaced or repaired by following the manufacturer’s procedures. In this instance we will be happy to advise the best course of action.


Distance Selling Regulations


Please note that the Distance Selling Regulations relate only to business to consumer sales and do not cover business to business transactions.
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your contract within 7 days, starting from the day after you take delivery of the goods; a ‘cooling off’ period. You have the right to cancel the order without reason and without penalty.


Should you wish to cancel your order, you should contact us in writing by fax or e-mail clearly stating your name, address, invoice number and cancellation instructions. Once you have cancelled your order you have a legal ‘duty of care’ to take care of the goods.


To cancel your order, please use the following methods:
By telephone: 01242 584901
By fax: 01242 224998
By e-mail: returns@officeworx.co.uk
Once you have sent us your cancellation request, we will process your cancellation and notify you of your RMA Number. This should be made visible on the returned goods.


Once you have your RMA Number, the goods should be returned to us at the following address:
Officeworx Ltd
Units 9 & 10, Croft Street
Leckhampton
Cheltenham
Gloucestershire
GL53 0ED


You shall bear the cost of returning the goods to us and shall ensure that no markings are made to the outside packaging of the goods. They should be in a re-saleable condition when they arrive back at our warehouse. Easy peel tape should also be used for the address label.


If you wish for us to collect the goods, we shall arrange for a courier to collect once we are informed the goods are ready for collection and the cost of the courier service shall be deducted from the refund you are given. Should the above process be followed correctly then a refund will be processed.


Complaints:


If you are not satisfied with the service you have received from Officeworx Ltd or with a product you have received, please e-mail us in the first instance at customer.services@officeworx.co.uk. We aim to respond to all e-mails within 24 hours during the normal working week. Please give as much information as possible to help us locate your order, including your order number, your name and address and a contact telephone number if you have one in case we need to speak to you directly to investigate what has happened.


Warranty:


All items available on this website are covered by a 12-month return to base guarantee unless otherwise stated. Officeworx Ltd offers no extended guarantee whatsoever.


Liability:


Officeworx Ltd shall not be liable in any respect of defects in goods supplied for any loss, injury or damage resulting from such defects. Whilst every effort is made to deliver goods in the stated timescales, we do not accept any liability for consequential losses incurred by late delivery of the goods.


Errors and Omissions:


Whilst every effort is made to ensure that the information displayed on our website is correct, no responsibility can be accepted for errors or omissions. Whenever available, we have included a picture of each product. Whilst this is intended to aid your selection we cannot guarantee true likeness of product colours or size. Specifications may be subject to change without notice and Officeworx Ltd reserve the right to supply an alternative branded product of an equivalent or better specification.


Privacy & Data Protection:


Our privacy policy can be found by visiting http://www.officeworx.co.uk/privacy-policy
Statutory Rights:
None of the above terms & conditions of sale affects your statutory rights.
This website may contain links to other websites operated by third party companies such as manufacturers. We cannot be held responsible for the privacy policies or practices of third party websites and visiting these sites is at your own risk.


Updating information


If you feel that the personal information which we hold about you needs to be corrected or updated, please contact us by email or post and we will endeavour to update our records at the earliest convenience.


Contact


If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to privacy@officeworx.co.uk or by post to:

Officeworx Ltd
Units 9-10, Croft Street
Leckhampton
Cheltenham
Gloucestershire
GL53 0ED

 

2013 © Officeworx