Delivery & Returns


Carriage


We deliver free of charge within Gloucestershire for all orders over £35 excluding VAT. Outside of Gloucestershire, the minimum order value for free delivery is £75 excluding VAT. Should your order not qualify for free shipping, a small fee of £5.95 excluding VAT (£6.99 including VAT) will be charged to cover our delivery costs.

Certain areas of the UK are outside our standard delivery area and delivery will be charged at a special rate. These areas include, but are not limited to, Northern Ireland, the Highlands of Scotland, the Hebrides, Shetland Islands, Orkney Islands, Channel Islands, Scilly Islands and Isle of Man. Please contact us for delivery charges to these areas before placing your order. We do not deliver outside the UK.

Delivery will be made to one specified address and a signature will be required. If no-one is available to sign for your goods, a card will be left with details on how to collect your goods and the goods will be returned to the carrier’s depot. The carrier may, at their discretion, make another delivery attempt but otherwise your goods will need to be collected from their depot and it will be your responsibility to do so.

When signing for goods it is your responsibility to check that the number of parcels, packages, boxes or envelopes agrees with the consignment details on the delivery note. If there are any discrepancies please notify us immediately. We cannot be held responsible for any missing parcels after you have signed to confirm receipt.

Delivery is usually made between 08.00 and 18.00 the next working day. We cannot specify an exact time of delivery and cannot be held responsible for any expenses incurred as a result of late or non-delivery of goods.


Backorders


Any item that is out of stock when your order is processed will be placed on backorder and we will notify you by telephone or e-mail of the expected delivery date. If you do not respond or notify us differently, we will assume that you will accept the goods on the date specified. If the delivery date is unacceptable please notify us and we may be able to offer you an alternative product or should you wish we will cancel the backorder and credit you via your original payment method.


Large or Heavy Items


Some very large or heavy items may require a delivery surcharge to be made. If this is the case we will contact you prior to processing your order.


Furniture


Furniture items will be delivered flat-packed to a ground floor address only. Please contact one of our furniture installation team for a quotation for installation if this is required. Delivery of furniture items is not normally on a next day basis but please contact us should you require an estimated delivery date.


Damaged Items


In the unlikely event that your goods are damaged please contact us as soon as possible and at the latest within three working days. Damaged or faulty goods will be replaced free of charge.


Unwanted Goods


We are normally able to accept unwanted items for return provided you contact us within seven days of receipt of the order. Unwanted items must be returned to us at your expense to the address we provide. Goods must be returned in their full original packaging and must be in a saleable condition. We will be unable to credit or refund items that have been opened or have had manufacturers seals broken. Please do not write directly on any packaging that is part of the original product, all returns labels should be affixed to the exterior packaging. We regret that items of food and drink cannot be returned for health and safety reasons.

Please Note: No item can be returned for whatever reason unless a valid RMA number has been issued and is clearly displayed on the returns label. We also reserve the right to charge a restocking fee for items that have been correctly supplied by us.


Manufacturer Guarantees/Product Failures


Items that fail or break during the manufacturer’s warranty period will be replaced or repaired by following the manufacturer’s procedures. In this instance we will be happy to advise the best course of action. 

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